Developer Portfolio
Coding Profiles
*references available upon request
Software Developer
A results-driven developer with a strong technical skillset and numerous certifications. Excellent verbal and written communication skills. Team player, eager to learn from senior members, but with the ability to work independently.
Technical Proficiencies
Languages: Python, SQL, Java, C#, HTML, CSS, JavaScript
Web: Django, Flask, Selenium
Gaming: Unity3D, Godot
Certifications: PCAP (OpenEDG Python Institute)
Professional Background
University of South Carolina, Columbia, SC 2024-Present
PC/Mac Support Technician
· Deliver outstanding technical support to clients, resolving simple to complex issues promptly and ensuring customer satisfaction.
· Provide solutions and make recommendations via phone, in-store, remote, and on-site
South Carolina Educational Television, Columbia, SC 2016–2024
Application Developer II, 2023 - 2024
· Provided analysis of software requirements, leading to strategic recommendations for efficient implementations that met organizational objectives.
· Wrote simple Python scripts to help automate some of my tasks
· Met with end-users and other stakeholders to gather project requirements and for incremental testing.
· Successfully managed website and server maintenance tasks, proactively addressing issues and implementing updates to enhance functionality and security.
Information Resource Consultant, 2016 - 2023
· Delivered exceptional second-tier technical support to faculty and executive staff, resolving complex issues promptly and ensuring seamless operations.
· Spearheaded PC deployment planning initiatives, ensuring efficient rollout of new hardware, and minimizing disruptions to productivity.
· Revamped dormant Helpdesk operations, implementing streamlined processes and protocols to enhance efficiency and responsiveness.
· Produced technical writing and documentation resources to facilitate future problem resolution, empowering staff with the knowledge and tools needed for effective troubleshooting.
City of Columbia, Columbia, SC 2012–2016
City Helpdesk Manager, 2015 - 2016
· Directed Helpdesk operations and provided mentorship to support staff, fostering a high-performing team environment and ensuring optimal service delivery.
· Successfully handled advanced escalations for all levels of city employees, resolving complex technical issues and maintaining high levels of user satisfaction.
· Generated summary reports for IT administration and CIO, providing valuable insights into Helpdesk performance and contributing to strategic decision-making processes.
Helpdesk Analyst, 2012 – 2015
· Managed product and license inventory, ensuring accurate tracking and compliance with licensing agreements, optimizing resource allocation and cost-efficiency.
· Delivered technical support to city department users and executive staff, resolving simple to complex issues promptly and tracking workorders to aid in future resolutions
Educational Background
BS-Computer Science, Southern New Hampshire University Graduated
· Summa Cum Laude, GPA 3.95
· Coursework: Python, Java, full-stack development, data structures and algorithms, software development lifecycle, testing and automation, cloud computing (AWS)
BS-Technology Support Management, University of South Carolina Graduated
· Dean’s List
· Coursework: computer networking, scripting
Professional Development, Volunteer Work
· Member, National Society of Leadership and Success (NSLS) 2021 - Present
· IT Consultant Volunteer, FitX Cola 2023 - Present