Technician Résumé

IT Technician

A results-driven and customer-focused IT Technician with a strong technical skillset and numerous certifications. Excellent verbal and written communication skills. Team player, eager to learn from senior members, but with the ability to work independently.

Technical Proficiencies

OS Platforms: Windows, MacOS, iOS, Android
Hardware: Desktop, laptop, handhelds, smartphones, printers, scanners
Software: MS Office, Adobe Suite, OnBase
Certifications: CompTIA A+, CompTIA Network+

Professional Background

University of South Carolina, Columbia, SC 2024-Present

PC/Mac Support Technician

· Deliver outstanding technical support to clients, resolving simple to complex issues promptly and ensuring customer satisfaction.
· Provide solutions and make recommendations via phone, in-store, remote, and on-site

Silicon Solutions, Columbia, SC 2024-Present

Support Technician

· Deliver outstanding technical support to clients, resolving simple to complex issues promptly and ensuring customer satisfaction.
· Provide solutions and make recommendations via phone, in-store, remote, and on-site

South Carolina Educational Television, Columbia, SC 2016–2024

Information Resource Consultant

· Delivered exceptional second-tier technical support to faculty and executive staff, resolving complex issues promptly and ensuring seamless operations.

· Spearheaded PC deployment planning initiatives, ensuring efficient rollout of new hardware, and minimizing disruptions to productivity.

· Revamped dormant Helpdesk operations, implementing streamlined processes and protocols to enhance efficiency and responsiveness.

· Produced technical writing and documentation resources to facilitate future problem resolution, empowering staff with the knowledge and tools needed for effective troubleshooting.

City of Columbia, Columbia, SC 2012–2016

City Helpdesk Manager, 2015 - 2016

· Directed Helpdesk operations and provided mentorship to support staff, fostering a high-performing team environment and ensuring optimal service delivery.

· Successfully handled advanced escalations for all levels of city employees, resolving complex technical issues and maintaining high levels of user satisfaction.

· Generated summary reports for IT administration and CIO, providing valuable insights into Helpdesk performance and contributing to strategic decision-making processes.

Helpdesk Analyst, 2012 – 2015

· Managed product and license inventory, ensuring accurate tracking and compliance with licensing agreements, optimizing resource allocation and cost-efficiency.

· Delivered technical support to city department users and executive staff, resolving simple to complex issues promptly and tracking workorders to aid in future resolutions

Educational Background

BS-Computer Science, Southern New Hampshire University Graduated
· Summa Cum Laude, GPA 3.95
· Coursework: Python, Java, full-stack development, data structures and algorithms, software development lifecycle, testing and automation, cloud computing (AWS)

BS-Technology Support Management, University of South Carolina Graduated

· Dean’s List

· Coursework: computer networking, scripting

Professional Development, Volunteer Work

· Member, National Society of Leadership and Success (NSLS) 2021 - Present
· IT Consultant Volunteer, FitX Cola 2023 - Present

*references available upon request